[withinboredom]

I use linear for this and invite the clients as a guest. It has project updates built in and other neat things. It, however, doesn't have billing built in -- that's done differently in our case (we bill by half-day, so if someone even so much as answers an email, it gets billed as half a day of work).

[neil5paul]

Interesting, I have used linear – but not for this usecase. How much do you pay per month for linear (assuming you are on the paid plan, since free plan doesn't allow guests?)

Would you be interested in a platform that is built made for this and automatically send reports to customers as well as agency owners?

Also, I'm thinking of a flat pricing with no per-member pricing [unlimited retainers / tickets and members]. Thanks for your reply!

[withinboredom]

I just charge extra for visibility that covers the cost of their seat. They pay that even if there is no work.