[Timon3]

> In the end it's on consumers: People should just reward better service instead of picking the seemingly cheapest option and then cry that the world is unfair and someone has to fix it for them..

They probably should, but people just don't work this way. We aren't machines that strictly go by the best economical output. Unless you find a way to make people do that (and I don't think this exists, since we'll always be partially driven by emotions) we have two options:

a) let people be exploited by companies

b) legislate against exploitation by companies

I for sure think the latter is the better option, especially since it forces companies to compete on value instead of just extraction.