[palmotea]

> As an exception to the exception, a lot of automated telephone systems have a tree of options, and they try really hard to avoid giving you a real person, and none of the options are helpful. But some of them are programmed to detect swearing and direct users to a representative.

It usually just works to hit 0 (maybe more than once) or say "talk to an agent," even if those aren't options you're explicitly given.

Detecting swears just seems over-compliated.

[TeMPOraL]

> It usually just works to hit 0 (maybe more than once) or say "talk to an agent," even if those aren't options you're explicitly given.

Depends on the system and country.

Over here in Poland, I've had or witness several encounters with "artificial intelligence assistants" over the past ~5 years[0], that would ignore you hitting 0, and respond to "talk to an agent" with some variant of "I understand you want to talk to an agent, but before I connect you, perhaps there is something I could help you with?", repeatedly. Swearing, or at least getting recognizably annoyed, tends to eventually cut through that.

--

[0] - Also, annoyingly, for the past 2 years we had cheap LLMs that would be better to handle this than whatever shit they still deploy. Even today, hooking up ChatGPT to the phone line would yield infinitely more helpful bot than whatever garbage they're still deploying. Alas, the bots aren't meant to be helpful.

[AStonesThrow]

With my Medicaid insurance carrier, long ago their automated system quit recognizing my member number, whether I recited it carefully, or typed it on the keypad. It would steadfastly pretend not to understand me. And I believe that this was somehow deliberately configured in their system, perhaps as an anti-fraud measure or perhaps just to spite/stymie me from frequently calling in. And it certainly would slow me down, especially when I was in a public place and valiantly trying to get something done by reaching out to them (their services included arranging rideshares/taxis, and so it was not unusual for them to fuck that up, thereby prompting me to call in and try to unfuck my ride home from the dreary, awful, vampiric medical clinic where they'd dumped me.)

So I have become accustomed to feeding it gibberish. I will type-in or recite nonsense numbers. It always takes 3 tries, 3 identical failures, before it routes me to a human anyways (the gatekeeping is simply an attempt at automatic authentication before the manual, human auth kicks in.) The most efficient way to get beyond that gatekeeping is by triggering unambiguous failures to authenticate.

And it is kind of funny; I don't know what is supplied to the humans' screens, but they are sometimes perplexed when they receive my call and I've just finished spouting gibberish to their ignorant robot bitch.