[parrit]

For uber you don't need a rating at all. The tracking system knows if they were late, if they took a good route and if they dropped you off at the wrong location.

Anything really bad can be dealt with via a complaint system.

Anything exceptional could be asked by a free text field when giving a tip.

Who is going to read all those text fields and classify them? AI!

[healsdata]

Counterpoint -- Lyft attempted to charge me a late fee when a driver went to the wrong spot in a parking by garage.

[parrit]

Star rating doesn't help here