[hedora]

Sadly, none of the links I tried work anymore. (Though the conversation in the comments where they have to explain how to open a ppt in powerpoint is internet gold!)

I was hoping to figure out what led to design incompetence so spectacular that people would still be discussing it after 17 years.

I think there’s a clue in the abstract: The author claims they made 25,000 mock UI screenshots, but doesn’t mention user studies or even internally prototyping some of the concepts to see how they feel.

[Illotus]

Looks like the links in the posts no longer work, but all the posts are readable and he goes through the work they did and why. They did a lot of usability testing for the ribbon. But anyways I have no horse in this race other than liking ribbon over 16x16 icons and menus, so no point in hashing this over.