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by yladiz
407 days ago
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This is kind of the reality of ratings online: you have to accept that someone could leave a bad review about something that you’ve fixed, or even arbitrary. In general if you’re doing a good job the positive reviews will eventually counter the bad ones. It’s arguably not fair but 1. in this case maybe they should have put more care into the initial release, and 2. I, not the company, would rather be the one to judge the review and the response because I don’t have an incentive to hide negative things about the product. |
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