[jrmg]

It’s plausible that I didn’t see the email because it got spam filtered away, so I totally believe that one was sent.

On contacting support: to your (Kagi’s) credit, Kagi did cancel the subscription and refund the fee after I contacted support. But if I hadn’t been scrutinising my credit card statements for other reasons, I suspect it may have been a few months before I noticed.

[edit: Thinking more: if their ‘no fee if you don’t use it’ policy actually works, I guess I wouldn’t be charged more than the one month. Although that makes it even less likely I’d’ve noticed.]

[Marsymars]

> But if I hadn’t been scrutinising my credit card statements for other reasons

A bit off-topic, but rather than scrutinizing credit card statements, I find it much better to get email notifications of transactions - that way I can review transactions as they’re made and fresh in mind, and I notice fraudulent or unwanted transactions right away.

[joseda-hg]

Depending on the dates, "no fee if you don't use it" might not have been in place yet