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by Spooky23 417 days ago
Labor is just one part of it. Increasing the wage 15% at worst pulled forward the transition to automation.

Automating the order flow avoids even higher wages for good English speakers and kiosks drive higher margin via up sales. Automation of drink pouring reduces shrink. Eliminating cash reduces cash handling expenses and reduces refunds.

I have a friend who owns a few McDonalds in a high expense state. He bitches about marketing expense share and supply cost.