[NoboruWataya]

I hate this to be honest, if only because it's never frictionless for me. At the very least I generally need to create an account and verify my phone number or email address, often they also want me to download some shitty app that doesn't work properly. I will actively prefer a place where I can just order and pay with a human like the old days.

[ryandrake]

I would actively avoid any place that only allowed paying with a phone, app, or online account.

[anonzzzies]

I guess torching the concept because of the implementation is a thing but we now have quite a few places allowing this where I live (you can still pay cash and a human if you want at all of them), but none of them require an account or app; you just scan a qr on your table, order and pay like any online shop. There is no friction; at least if you have a smart phone and use it to order online. Maybe you only saw bad implementations. Why the hell would you need an account?

[JohnFen]

I strongly agree. This is perhaps the highest-friction way to order and pay.

[anonzzzies]

maybe it depends on where you are and it definitely depends on the implementation; i just pay like i would pay for any online payment which is frictionless.