[gU9x3u8XmQNG]

In my experience, in Australia; you don’t get to select the item that was wrong, and simply get a refund on the cheapest item.

Seems the vendors are catching on, with orders often dramatically wrong without any consequence. This is pure speculation, however.

I also found vendors would often substitute items out of stock with those of a lesser value, but write a semi-cute message on it. Nothing like buying some fancy cola, only to get a can of coke and a love letter..

Endless chatbot and help option loops; I gave up, and refuse to use their services - though use was rare anyway.

[neom]

I've never had any of these problems at all with uber eats, probably part of why I use it so often. I click "help with a past order" and the first option I get is "my order was wrong" if I click it, it presents me with my order and everything I paid for and asks me what to pick that is wrong, it then asks for a photo if it's a larger $ item (unless it's missing) and then it asks me if I want a refund via card or credit, and as I mentioned, it typically gives me a credit for the trouble.

Super interesting to me we have such different experiences. Maybe because I have UberOne?

[paxys]

More likely because you have consumer protection laws.