[n0ot]

I was working on a CAA implementation and wanted to use one of my domains (at Namecheap) to test. This was around 5 years ago. I had the same frustrating experience with support. I understand front line support personelle might not know what the heck an RFC is, but you'd think this would be a case when escalating to the next level would be warranted. I felt like they weren't even reading half of my message. I switched to different nameservers, and that worked fine in my case. I did eventually move over to Porkbun, but not for that reason.