[tptacek]

In "fairness", the first couple chapters of the book was a disclaimer about how the companies were already great, but Collins' couldn't be blamed if they because crappy after the book was published. It looks like most of what went wrong with Circuit City went wrong in the last 8 years.

[apstuff]

Agree.

"First who, then what" is still my favorite from the book. I think the "who's" changed at CC and that is "what."

[aardvarkious]

That's always seemed common sense- it was the hedgehog concept which was great for me.