[charlietango592]

Not trying to defend them, but I think it’s a problem of scaling up. The user base grew very quickly and keeping up with the support inquiries must be a tough job. Therefore the first like of defense is AI support replies.

I agree with you, they should care.

[Sander_Marechal]

Then you use AI for triaging or summation to help you provide better support faster. You don't let it respond to users unchecked.

[trollied]

Given how they started... https://news.ycombinator.com/item?id=30011965

(Today I learned)