[snmx999]

Imagine that instead of a forced "Children" account your Netflix would show an account "Thomas" (or any other name which is not yours or your family members') you cannot get rid of. Would that not annoy you one bit? And if not, you cannot emphasize with people who are annoyed by that?

[klodolph]

“Children” -> Easy to understand the benefit. ~40% of households have children. Some households which do not have children will have children visiting at times. People taking care of children have an obvious and clear interest in wanting to provide entertainment at an appropriate age level.

“Thomas” -> ??? Who came up with this idea? This is an awful idea. It doesn’t make any sense.

We can empathize with people, but ultimately, we don’t have to agree with their complaints. If you have 300 million customers, there’s no one set of UI choices that annoys nobody. The current UI seems to annoy a very small number of people and, in turn, benefits a very large number of people. Needs of the many, and whatnot. I could equally be annoyed by wheelchair ramps. They’re an annoyance to me, but I recognize that they’re very useful to others.