I discovered this for myself while trying to cancel my plan. I told them I'd contact my state's consumer affairs regulator, and they instantly buckled. They ended up saving us both the trouble, and waived my 'cancellation fee'. For what it's worth, the previous time I tried to cancel their support offered me a 50% discount, which I accepted. Once that discount expired I was out. Adobe aren't earning their keep. Their costs are exorbitant when compared to the quality of the software. I mostly used Premiere (on Windows), which seems to get slower with each release. Media Encoder crashes constantly, and Photoshop is as slow as molasses.