Hacker News new | ask | show | jobs
by gav 5059 days ago
You can charge the customer as long as you give them the ability to cancel for a full refund if you can't ship within the promised timeframe. The FTC enforces this rule, see "Mail or Telephone Order Merchandise Rule"[1].

I think the legal gray area comes from customers believing that they are buying a product from the crowdfunders. This is covered by an advisory by the FTC; to be covered by dry-testing exception, the following conditions need to be met:

* In promoting the merchandise, the merchant can make no suggestion that the merchandise will be shipped or that customers expressing an interest in it will receive it.

* In all promotional materials, the merchant must disclose all material aspects of the promotion, including the fact that the merchandise is only planned and may not be shipped.

* If any part of the promotion is later dropped, the merchant must notify subscribers of the fact within a reasonable time after soliciting their subscriptions.

* If, within a reasonable time after soliciting their subscriptions, the merchant has made no decision to ship the merchandise, it must notify subscribers of this fact and give them the opportunity to cancel and, where payment has been made, make a prompt refund.

* The merchant can make no substitutions of any merchandise for that ordered.

It seems obvious that crowdfunding efforts don't meet these criteria.

[1] http://business.ftc.gov/documents/bus02-business-guide-mail-...