[BrenBarn]

An interesting distinction is between staying at a listing vs booking it. I booked an AirBnB in Texas for the eclipse last year. The booking was made months ahead of time. Minutes before I left for the airport, the host canceled with no communication and didn't respond to messages. I got a refund, but I wasn't able to leave a review because the stay hadn't begun.

I had only used AirBnB once or twice before and was leery of it, but after this experience I'm unlikely to use it again. The inability to review the host in such a situation is pretty much a dealbreaker. (Note that I want to review the host --- not the property, but the person who decided to cancel the booking at the last minute.)

[Winsaucerer]

We had an experience not as bad as that, but cancelling on us a week or two before we were due to fly (and had booked everything else). They wanted US to cancel, but I saw no advantage to us in doing so. I assume it was to maintain some reputation on their side. We declined.