[shaldengeki]

This is an extremely minor point, but:

> significant parts of our federal government have abandoned key precepts of outcome-driven problem-solving. (Just try navigating the IRS’ Free File tax return tool. I gave up and paid for H&R Block instead.)

It seems deeply weird to me to pick this example, of all things, where things are getting better because of outcome-driven problem-solving. (You might also want to consider that "I gave up on Free File" might score you anti-points with your audience.)