[seanvelasco]

majority of Filipinos DO NOT speak like that. the Filipino actors in the demo particularly perform a caricature of a what a Filipino sounds like that's exaggerated. i know for a fact the actors don't speak like that in real life.

in professional settings, Filipinos are known for a lack of accent. they are more known for mispronouncing words that are commonly accepted in Filipino-English.

i feel like it should be the other way around. accents should be converted FOR the caller or call center.

callers can be trained to speak a certain way. but it's more difficult for them to develop the "ear" to understand accents from other nationals.