[srhtftw]

> being oncall forces the quality of software to improve.

Only when it's the managers that are on call.

[applecrazy]

are they usually not? is there no industry standard concept of an escalation manager?

[srhtftw]

I believe that too is as the author wrote – like a disheartening number of things in the tech industry, there are no real standards around what on-call responsibilities look like. Each organization is free to set things up in whichever way suits their tastes, and the resulting practices vary widely as a result.