[crazygringo]

> I'm saying people don't bother trying potentially better options and that they don't easily leave what they are used to. What part of that statement implies they would never leave for a much better product? I'm genuinely baffled.

The part where you say "they don't easily leave what they are used to".

They do. They leave, easily, when there's a better product. As I gave examples of. I don't know what further evidence you could want. You're positing some supposed stickiness that simply doesn't exist. You've given no evidence of it.