[joeblubaugh]

And the PayPal flow is godawful - direct to a new page, get prompted to: 1. Log in. 2. Create Account. 3. Enter payment deets. (Small text near bottom of page, not always available, depending on the merchant).

Even if you have an account, they don't consistently keep my default payment method - often switching back to my bank account even when I've made a CC my default.

This all adds up to a level of friction that I hate, hate, hate, hate as a user. I can understand people abandoning a purchase at that point.

[dcaldwell]

In my experience with a nonprofit, on whose board I serve, this is exactly the case with PayPal. Even if you're very upfront before you send people to PayPal that yes, they can pay with a credit card, once they arrive at PayPal they get confused. I've even had PayPal show me a popup ad for a PayPal branded Mastercard when I was trying to checkout somewhere. Their UI isn't "branded" like the site that the customer was just on so that's confusing in and of itself. In addition, paying with credit card on a PayPal checkout page isn't the main action - you have to search for it. Combine all of those elements and you get a much lower conversion rate.