[jonathanlydall]

I would expect any call centre type operation would have desktops.

The employees would never work from home (outside of a pandemic) and work set hours.

So if desktops costs less, they will of course be used here since there is nothing to be gained from paying extra. Similarly, these users would not be using pricier Apple products.

[saratogacx]

> The employees would never work from home (outside of a pandemic) and work set hours.

This isn't quite true, the call center at my Co. is partially remote for call center staff, they use jabber and other VoIP connected to their PC's to work from home.