[kioleanu]

This is happening in Germany too, but in another form. The delivery is handed personally, you sign or confirm it. The package is sealed, but when you open it, there’s something else in there, usually of the same weight as to not trigger alarm bells along the way. The phone or tablet disappears along the way somehow.

Then you go into a kafkaesque process with Amazon, who say “sure buddy, we sent you something else”, and then you have to file a police report and probably have to claw the money back which leads to the forfeiture of your account.

A good solution I’ve seen from Otto, another big eshop here in Germany is that they seal the package with tape that can’t be removed without damaging either the tape or the box and you are instructed not to accept the package if it’s been tampered with.

[throwaway48476]

In Asia it's common to record yourself opening the package. Ultimately social trust can't be fixed with technology.