[acdha]

Definitely. I’ve lost count of how many times I’ve seen some horrid login flow and cringed to think about what it’s like for people who have visual or cognitive impairments, use a janky old phone they got on one of those lifeline plans, etc. If I’m remembering right, one test with SMS codes with a short expiration (10-15 minutes) had lose to half of older users struggling with delays and the challenge of copy-pasting or remembering only the code within that time limit.

We have really lost our way as a field for some basic user experiences and that really shouldn’t be acceptable for government services or companies people need to deal with like utilities, banks, etc.