[ollysb]

I had tickets for the olympics and was unable to attend. I tried over several days to try and get the tickets reallocated, I wasn't even interested in getting any money for them, just wanted them to be used by someone else. Supposedly this can be done from the website but the expected link was replaced by a message saying my tickets were ineligible for resale. I then tried to phone customer support to see if there was any other way to let other people use the tickets (you have to have your name on the tickets so you can't just give them to family or friends). After hearing a recorded message I was then told that the call would now be disconnected. I then tried to phone the sales line, this time I managed to speak to someone but they told me that I needed to phone the customer support number to do anything about the tickets. When I told them that the line was just a recorded message they told me that the customer support line would disconnect if it was too busy... After several failed attempts to call the support line the event went ahead with 2 empty seats. Watching the coverage on tv it appeared that I was far from being the only person that had these problems...