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by andrewaylett
463 days ago
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We want to ack within five minutes, and be at a laptop within 30. So long as I'm within mobile signal when the page goes off, it doesn't really matter what I'm doing — an ack is a button press on a push notification. And I can stay within 30 minutes of my laptop and an Internet connection by carrying said laptop and my phone (with "unlimited" data). If the primary (paid) on-call doesn't catch the notification, the secondary (unpaid) will be paged. And so on, down a couple more steps, to a senior manager. There's no expectation that anyone other than the primary would actually be available to ack the alert. |
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