[tacticus]

IMO it's when the incident response and readiness practice imposes a direct backpressure on feature delivery that you get the issues actually fixed and a resilient system.

if it's just the engineer while product and management see no real cost then people burn out and leave.

> The most successful teams I've seen treat on-call like a leading indicator - every incident represents unpriced technical debt that should be systematically eliminated. Each alert becomes an investment opportunity rather than a burden to be rotated.

100%

[hinkley]

The people who do the real work don’t get raises and promotions because the annual review system punishes them for doing the right thing.