[mixermachine]

I can confirm this from the producer side. The documentation is often neglected.

I got fed up with the Word docx (with code examples) we sent out to our customers and replaced it with a hosted Docusaurus markdown documentation.

It is a lot of work to transfer the knowledge to a the new place. It is a lot of work to keep the documentation up-to-date. It is also a lot of work to formulate things in a widely understandable way with screenshots and good examples.

Still I would do the same refactoring again. While the documentation is still not perfect, our customers now comment that it truly helps them to get going fast with our product. A search function is also very helpful.

Our QA team does follow the integration instructions in the documentation when a major change is released (so "putting somebody in the student's place" does work for us). It of course takes time.