[fbrchps]

The problem with any tool like this is that people are often _terrible_ at knowing how to clearly explain what it is they want/what their actual issue is.

Key example: "login is broken!" Could be the captcha didn't load, captcha was blocked by their ad blocker, they are rate limited, they used the wrong email, they used the wrong password, they don't have an account, they aren't on the right website, etc.

[xRxphael]

That's not what my tool is for. A ticket system would be better for such cases. My tool is more for requesting features, such as “Please add PayPal as a payment method” or “Please implement website widgets, I need them urgently”.

[edoceo]

Customer/User is also not good at explaining those things either.

I've found the most success with collecting these requests internally, watching what bubbles up and then refining that into a solid use case - then present that to existing clients to vote/weight.