[RajT88]

Everyone hates support. Especially the execs who have to pay for their support department.

Azure basic support is pretty bad. I am even surprised at how bad some of the higher tiers of support are. I have no frame of reference for other cloud providers but anecdotally they are not so great either (some CSP's I am told are worse).

All in all - wrt documentation - software docs have gone downhill across the industry since the 90's. And back then people were still loudly grumbling about how bad the docs were!