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by SkyPuncher
462 days ago
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It's pretty hard to be fully hands off of customers. That being said, we don't expect immediate replies unless (1) you're the front line support for the week (2) something is on fire. We also don't expect immediate replies. Generally, within 24 hours is acceptable. It's a bit of a drag, but most people just deal with their occasional support needs at natural context switches. First thing in the morning, before they head out, in-between meetings, etc, etc |
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