[Dakizhu]

Honestly, yes. Calling in an order can result in the restaurant botching the order and you have no way to challenge it unless you recorded the call. Also, as someone who’s been on both sides of the transaction, some people have poor audio quality or speak accented English, which is difficult to understand. Ordering from a screen saves everyone valuable time and reduces confusion.

[philwelch]

I’ve had app delivery orders get botched, drivers get lost on their way to my apartment, food show up cold or ruined, etc.

The worst part is that when DoorDash fucks up an order, the standard remediation process every other business respects—either a full refund or come back, pick up the wrong order, and bring you the correct order—is just not something they ever do. And if you want to avoid DoorDash, you can’t because if you order from the restaurant directly it often turns out to be white label DoorDash.

Some days I wish there was a corporate death penalty and that it could be applied to DoorDash.