[ansong99]

These are topics that we at Cenote also mull over. Right now how we see things are:

1. If we perform worse, we won't deliver any value to the owner and we'll soon be out of a business

2. It's our bet that AI agents can actually perform these monotonous, detailed tasks very well and that this will free up humans to take on higher value work.

3. That higher value work being: calling patients, educating them, helping facilitate patient care. This is ultimately the work the owners we talk to are excited for their teams to take on!

[harvey9]

Depends on how you perform worse (if you do so). It takes a while for medical errors to occur (in human or automated systems ) and then there is a lag before consequences for the patient, and not all negative outcomes lead to complaints or lawsuits.