[rdsubhas]

Indeed, you are right. The title is clickbait. I'll edit.

[rat9988]

I'm not sure it is. It looks pretty reasonable. I'm not sure about what your whole outrage is. You are a paying customer, so they have to send you an email before they do the public announcement?

[darkwater]

Yes, they should have done exactly that. Do you think it's ok how they managed it?

[tgv]

Sounds reasonable. The public has little to no interest in opsgenie, but paying customers do.