[squigz]

Not in my experience, either on Discord or any other platform where devs interact with users. Most users are polite enough, but many are toxic as hell; whereas most devs are maybe, at best, brusque - but you would be too if you had to constantly point users to the FAQ or answer the same obvious questions that Google can answer in 5 seconds.

[kevinsync]

I don’t spend much time on Discord servers (mostly just use it for DM with specific people) but certainly spent a lot of time on IRC in the 90s / early 00s; are channel bots not a thing? Especially now with LLM APIs and all that, you’d imagine a lot of the FAQ-level questioning would have automated answers in busy project-based servers

[squigz]

Bots are still a thing, certainly, but much like in IRC, they're still usually triggered by devs (of course some users will use them, but then, those aren't the users who need to be pointed to the FAQ)

There's also stuff like server intro guides and onboarding steps that should deal with most of the low-hanging questions... Should, but don't always :P

As for use of LLMs... probably an interesting use-case, but I'm not aware of any solutions using that quite yet.

[ZeWaka]

Yeah, people never read channel topics so we're forced to use commands & embeds for common things

[squigz]

Okay but I don't blame users for that particular failing - topics are not easily discoverable. They should be shown above the input bar the first time a user visits a channel or until they dismiss it or something.