[reincoder]

We are experimenting with some design choices as we try to highlight all the IP metadata we have and move towards being an "internet data" company instead of just an IP location company.

I highly recommend you check out the page: https://ipinfo.io/myip

I understand the data we have for your IP address is not front and center anymore. We have gone through several iterations of designs for our homepage, so if you have any suggestions, I will relay them to our team.

[rrr_oh_man]

"I don’t want anyone to see our address and opening hours without also reading through our values, our mission statement, and board of directors"

[reincoder]

Our priority is always the developer experience and I apologize for the friction you are seeing here.

The issue is that we are truly in a unique space when it comes to internet data. We have gone through several iterations on how to present the full extent of data and not just your public IP address.

If you are a regular user of our service, you know that we have a very open access approach to our data. We provide most of our data for free through our website, we have a generous API, and we have a fully accurate open access licensed database. We also have more free services to be released!

Due to the open data approach, developers appreciate us. We are not trying to create any barriers or friction here, but we are trying to find a balance. If you have any suggestions that can encourage users to explore our data while simultaneously providing everyone with a frictionless experience with our data, please let me know.

[Aeolun]

> The issue is that we are truly in a unique space when it comes to internet data.

You serve people their IP address. There’s tens of sites doing the same in this very thread.

[reincoder]

Yes, but we also operate 1,000 servers across 400 cities in 130 countries to generate one of the most comprehensive internet measurement datasets possible and process more than 2 trillion yearly API requests.

Still, we really appreciate users and software that only use our service to get their public IP address.

[rrr_oh_man]

That is insane! Kudos!

[rrr_oh_man]

Hello, AT&T.

[rrr_oh_man]

Or, to be more helpful: please speak like a human being, not like a corporate chat bot. Would be much, much appreciated.

[reincoder]

My apologies if it seems like I'm speaking like a corporate bot. I always try to be as respectful as possible. To be completely honest, the decision to make changes to the homepage was quite difficult for us, but we are trying to figure out what we can do to improve adoption as we evolve.

I largely own the free product/service side of IPinfo, and it’s common for me to hear from developers that they didn’t know we have a free database they can download or we literally have this database for free on GCP and Snowflake. This happens with a lot of our products. For example, many of our users may even do not know we have a residential proxy detection database that we worked really hard to launch.

How can we improve the adoption of our service here? We would like users to explore the site and, at the same time, give us feedback on the areas where they’re facing friction.

[lxgr]

It's a service that shows visitors their own address and metadata about it. Seems fair to not want to provide that for free without some advertisement for the paid version or the company?

[rrr_oh_man]

Absolutely. Actively degrading the user experience might have the opposite effect, though.