[swalberg]

That deluxe version looks really out of place, almost as if it were thrown in there to make the pro version look good without thinking of the people that would be interested in something above pro.

When I put in my third server, do I have to buy the deluxe version (which takes my annual costs from $200 to $5000)? Or do I buy up to 25 of the pro licences to get up to 50 servers?

You may also want to consider making your commercial support offerings mesh with the enterprise licensing. As an example I seem to have to negotiate phone support and at best a 6 hour response time with the enterprise licencing or get an EUR 15K support contract to get 2 hours.

[ninh]

edit We've changed it to "custom" pricing for now, and will work on an updated pricing table to better reflect our intention of having an SLA included among other things. Thanks again! :)

Re: the deluxe version. Hmm, that wasn't our intention, we merely wanted to include a plan that had the entry level SLA pricing attached to it for support with guaranteed response-times. Apologies if it wasn't clear enough, but we'll be sure to fix this in a future site update.

Re: third server, if you're a startup, you'd end up buying 2 startup licenses. If you're not a startup, that'd be 2 pro licenses (or as you mentioned, buy 25 pro licenses to get up to 50 servers). Hope that clears things up a bit, it definitely is good to get constructive feedback like this so we can try and fix it. Much thanks! :)

[Ruphin]

You can purchase as many Pro licenses as you wish, each license granting the use of Phusion Passenger Enterprise on 2 distinct servers. If your total license fee rises above $5000, feel free to contact us for a more tailored license.

The commercial support offering is available primarily for demanding enterprises who require high support levels for software to be incorporated into their stack. The level of support from these licenses is beyond what is expected for normal product support, including consultancy time with our deployment experts.