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by js2 476 days ago
It's funny you say that. The NC DMV used to have a decent site for renewing registration. It was basic but functional. No bling. Took me like 2 minutes to use.

A few years ago they replaced it with a vendor solution (PayIt[1]). It's terrible. The renewal process easily takes 5x as long. The old site was two steps and a couple forms. The new site is this stupid chat bot interface that pretends like it's thinking between the half dozen or so steps it now is. On top of that, I get to pay $3 or something for the privilege of using it.

Annoys me just thinking about it.

I have a whole rant about our local private toll road's web site too. Easily in the bottom 5 sites I have to deal with. I may switch back to MA's EZ Pass just out of spite.

[1]: https://payitgov.com/