In many places tier one tech support is "fake" tech support. The kind where you ask users "what color is are the contacts if your power plug" because rebooting may solve the issue but most callers will lie about performing or having performed that step.
It's much better for specialized products. But products and services with a large and broad customer base spend the early stages of tech support filtering out the routine issues, and that lends itself to automaton
It's much better for specialized products. But products and services with a large and broad customer base spend the early stages of tech support filtering out the routine issues, and that lends itself to automaton