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by gorgoiler
481 days ago
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That's a good point, and one that aligns with scenarios where I don't know what I want (traditional search, or research) or don't know why something has happened (calling a contact center to debug a business issue). I'm sure the implementations of these tools will be able to figure out, from my tone and language, whether I do or do not want to be asked about the weather while unblocking my credit card. |
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