[Pooge]

Once they figure it out, they can come back as a paying customer. :)

It's not the provider's responsibility to help their customer get their sh#t together.

[jl6]

This is a fine attitude to have if your problem is that you have too many customers.

[Pooge]

The opposite is not a fine attitude to have especially if you have too few customers. Once they know that they can ignore payments by using that kind of excuse, something very bad will happen to your subscription revenue.