[neilv]

I'm totally with you on wanting to get paid in a timely manner. (I used to do NET 10 for consulting invoices.)

But you'd do a courtesy call before cutting off a B2B customer? Even just to make sure they got the bill, and that a payment they made hadn't mistakenly not been credited. Which would be an opportunity for an immediate funds transfer or CC charge, if necessary to keep the site up. (Also an opportunity for them to say, "Actually, if you could just make it read-only until the news cycle is over..." :)

[Drakim]

They will tell you it must have slipped though the cracks, and that they'll get right on it, but no payment will materialize.

[neilv]

Exactly. Which is why I said "Which would be an opportunity for an immediate funds transfer or CC charge, if necessary to keep the site up."

I'll work collegially with customers/partners who I think are being honest, or who can be nudged towards that from a somewhat different industry convention. But I wouldn't take "the check's in the mail" from someone who I thought was being dishonest. And an immediate payment would be appropriate for even honest people to do, in light of neglecting to mail a check in time.

[maccard]

That doesn’t mean you get to skip that step though

[TeMPOraL]

It's the age of automation. They likely got more than one courtesy automated reminder e-mails. If one doesn't respect automated reminders, one will respect automatic service cut-out.