[RadiozRadioz]

How about we don't build an auto-updater? Maybe some apps require an extremely tight coupling with a server, but we should try our best to release complete software to users that will work as close to forever as possible. Touching files on a user's system should be treated as a rare special occurrence. If a server is involved with the app, build a stable interface and think long and hard about every change. Meticulously version and maintain everything. If a server is involved, it is completely unacceptable for a server-side change to break an existing user's local application unless it is impossible to avoid - it should be seen as an absolute last resort with an apology to affected customers (agree with OP on this one).

It is your duty to make sure _all_ of your users are able to continue using the same software they installed in exactly the same way for the reasonable lifetime of their contract, the package, or underlying system (and that lifetime is measured in years/decades, with the goal of forever where possible. Not months).

You can, if you must, include an update notification, but this absolutely cannot disrupt the user's experience; no popups, do not require action, include an "ignore forever" button. If you have a good product with genuinely good feature improvements, users will voluntarily upgrade to a new package. If they don't, that is why you have a sales team.

Additionally, more broadly, it is not your app's job to handle updates. That is the job of your operating system and its package manager. But I understand that Windows is behind in this regard, so it is acceptable to compromise there.

We go a step further at my company. Any customer is able to request any previous version of their package at any time, and we provide them an Internet download page or overnight ship them a CD free of charge (and now USB too).

[Hackbraten]

> Maybe some apps require an extremely tight coupling with a server, but we should try our best to release complete software to users that will work as close to forever as possible.

That sounds like a good idea. Unless you’re the vendor, and instead of 1000 support requests for version N, you’re now facing 100 support requests for version N, 100 for N−1, 100 for N−2, …, and 100 for N−9.

[cdmyrm]

You're allowed to have a support matrix. You can refuse to support versions that are too old, but you can also just... let people keep using programs on their own computers.

[ddingus]

Yep.

And anyone who does will find a percentage of users figure it out and then just get back to work.

[ddingus]

Have been there, done that.

The answer is a support window. If they are in bounds and have active maintenance contracts, support them.

If not, give them an option to get on support, or wish them luck.

Then the other answer is to really think releases through.

None of it is cheap. But it can be managed.

[worewood]

Besides what others said, realistically, the effort to support N versions is not O(n). I think it's something like O(log n), because code will largely be shared between versions - you're not doing a rewrite every release.

[PeterStuer]

Sounds like you come from the B2B, consultancyware or 6÷ figure/year license world.

For the vast realm of <300$/year products, the ones that actually use updaters, all your suggestions are completely unviable.

[sigmoid10]

And it's not like B2B doesn't get whacked by bad software or bad actors regulalry. The idea that software updates itself is vastly more benefitial than harmful in the very long term. There so many old machines running outdated software in gated corporate networks, they will get owned immediately once a single one of them is compromised in any way. They are literally trading minor inconveniences for a massive time-bomb with a random timer.

[buran77]

The two sides of your thought are going head to head. "Gated corporate networks" don't benefit from software that "updates itself" (unless we're talking about pure SaaS). It's exactly where auto-updating is completely useless because any company with a functioning IT will go out of its way to not delegate the decisions of when to update or what features are forced in out to the developer and their product manager.

Auto-updates mostly ever practically happen for software used at home or SMB which might not have a functioning IT. If security is the concern why not use auto-updates only for security updates? Why am I gaining features I explicitly did not want, or losing the ones which were the reason I bought the software in the first place? Why does the dev think I am not capable of deciding for myself if or when to update? I have a solid theory of why and it involves an MBA-type person thinking anyone using <$300 software just can't think for themselves and if this line of thought cuts some costs or generates some revenue all the better.

[sigmoid10]

You're not thinking of it long term. In the short term you might be better off deciding when to update yourself, but in the long term you will be infinitely worse off because the reality of business practice is to delay updates until something catastrophic happens just to save a few bucks in the IT department. This approach merely means your system will run smoother over short time scales, while it becomes a complete clusterfuck over long time scales.

[account42]

The reality of auto-updates is that you get your workflow broken during critical project phases.

[sigmoid10]

True, but only rarely and with foreseeable and preventable damage. The alternative leaves you open to basically infinite losses at an exponentially increasing risk over time. That tradeoff is simply not worth it if you want your company to exist long term.

[account42]

This mentality is how we get incidents like CrowdStrike. Relying on auto-updates for security is a crutch that allows insecure designs to spread.

[sigmoid10]

Crowd strike was primarily an issue of running third party software in the kernel. If you're fine with this approach ad a company, you'll always be at the mercy of other people not screwing up in the lightest. Auto update issues are actually one of the nicer things you can run into over there.

[account42]

This is how consumer programs used to work before everyone got fast broadband.

[PeterStuer]

There was not much consumer programs to exploit in the days of dialup.

Sure, virii were with us since the early 80's, but they mostly targetted the OS, and there were no rapid security patch release cycles back then. You just had 'prevention' and mostly cleanup.

[klabb3]

> How about we don't build an auto-updater?

Sure. I’d rather have it be provided by the platform. It’s a lot of work to maintain for 5 OSs (3 desktop, 2 mobile).

> we should try our best to release complete software to users that will work as close to forever as possible

This isn’t feasible. Last I tried to support old systems on my app, the vendor (Apple) had stopped supporting and didn’t even provide free VMs. Windows 10 is scheduled for non-support this year (afaik). On Linux glibc or gtk will mess with any GUI app after a few years. If Microsoft, Google and Apple can’t, why the hell should I as a solo app developer? Plus, I have 5 platforms to worry about, they only have their own.

> Touching files on a user's system should be treated as a rare special occurrence.

Huh? That’s why I built an app and not a website in the first place. My app is networked both p2p and to api and does file transfers. And I’m supposed to not touch files?

> If a server is involved with the app, build a stable interface and think long and hard about every change.

Believe me, I do. These changes are as scary as database migrations. But like those, you can't avoid them forever. And for those cases, you need at the very least to let the user know what’s happening. That’s half of the update infrastructure.

Big picture, I can agree with the sentiment that ship fast culture has gone too far with apps and also we rely on cloud way too much. That’s what the local first movement is about.

At the same time, I disagree with the generalization seemingly based on a narrow stereotype of an app. For most non-tech users, non-disruptive background updates are ideal. This is what iOS does overnight when charging and on WiFi.

I have nothing against disabling auto updates for those who like to update their own software, but as a default it would lead to massive amounts of stale non-working software.

[RadiozRadioz]

> file transfers. And I’m supposed to not touch files?

I'm pretty sure you know what I meant, it's obvious from context. System program files. The files that are managed by your user's package manager (and by extension their IT department)

[klabb3]

There isn’t a package manager in many cases: windows store requires a MS account. macOS app store nerfs apps by sandbox restrictions. Linux has so many flavors of package managers it’s death by 1000 paper cuts. None of the major bundlers like flutter, electron and tauri support all these package managers and/or app stores. Let alone running the infrastructure for it.

Which leaves you with self-updaters. I definitely agree ideally it shouldn’t be the applications job to update itself. But we don’t live in that world atm. At the very least you need to check for updates and EOL circuit breakers for apps that aren’t forever- local only apps. Which is not a niche use-case even if local-first infra was mature and widely adopted, which it very much isn’t.

Anyway, my app works without internet, pulls no business logic at runtime (live updates) and it uses e2ee for privacy. That’s way more than the average ad-funded bait-and-switch ware that plague the majority of commercial software today. I wish I didn’t have to worry about updates, but the path to less worries and healthy ecosystem is not to build bug-free forever-software on top of a constantly moving substrate provided largely by corporations with multiple orders of magnitude more funding than the average software development company.

[pl4nty]

> windows store requires a MS account

they avoid mentioning it, but the Microsoft managed package format (MSIX) works just fine without the Microsoft Store. create an App Installer manifest, stick it on a website, and get semver-d differential updates across multiple architectures for free: https://learn.microsoft.com/en-us/windows/msix/app-installer...

msft have woefully underinvested in the ecosystem and docs though. I wish they'd fund me or others to contribute on the OSS side - electron could be far simpler and more secure with batteries-included MSIX

[klabb3]

That's interesting and unexpected. How does the update check, notification & install process work?

EDIT: I think your link answered some of these questions. I’m on .msi myself so can’t benefit from it yet anyway.. basically these things need to be managed by the app bundlers like electron & tauri otherwise we’re asking for trouble. I think..

[account42]

> This isn’t feasible. Last I tried to support old systems on my app, the vendor (Apple) had stopped supporting and didn’t even provide free VMs.

Why do you need "free VMs" as a professional software company. A couple of legacy machines is pocket change comparet to the salary of even a signle developer.

> Windows 10 is scheduled for non-support this year (afaik).

So? People are still releasing new software for XP. It's not that hard.

> On Linux glibc or gtk will mess with any GUI app after a few years.

glibc provides extreme long-term backwards compatibility so isn't a problem as long as you build against the oldest version you want to support.

gtk is a problem but also doesn't change as often as you are implying - we are only at version 4 now. And depending on what software you are building you can also avoid it.

> If Microsoft, Google and Apple can’t, why the hell should I as a solo app developer? Plus, I have 5 platforms to worry about, they only have their own.

So that your users have a reason to choose you over Microsoft, Google and Apple.

[theragra]

For me, Windows is thousand years ahead in this regard. I download software, and run it. And it works 99.9% of the time. Yes, I have a chance of getting a virus. Happened one time in 30 years I'm using Windows. (More in DOS times).

Linux, I got burned again yesterday. Proxmox distribution has no package I need in their repository.

I am trying to use Ubuntu package - does not work.

I try to use debian - too old version.

How do I solve this? By learning some details of how the Linux distributions and repositories work, struggling some more and finding customly built version of .deb. Okay, I can do it, kinda, but what about non-IT person?

Software without dependencies is awesome. So, docker is something I respect a lot, because it allows the same model (kinda).

[pjmlp]

Windows Store and winget. Developers are the ones behind the times.

[rs186]

> How about we don't build an auto-updater?

Auto-updaters are the most practical and efficient way of pushing updates in today's world. As pointed out by others, the alternative would be to go through app store's update mechanism, if the app is distributed via app store in the first place, and many people avoid Microsoft store/MacOS app store whenever possible. And no developer likes that process.

[pjerem]

I do agree with you but I think that unfortunately you are wrong on the job of updates. You have an idealistic vision that I share but well, it remains idealistic.

Apart from, maybe, Linux distros, neither Apple or Microsoft are providing anything to handle updates that isn’t a proprietary store with shitty rules.

For sure the rules are broken on desktop OSs but by the meantime, you still have to distribute and update your software. Should the update be automatic ? No. Should you provide an easy way to update ? I’d said that at the end it depends on if you think it’s important to provide updates to your users. But should you except your users or their OSs to somehow update your app by themselves ? Nope.

[cdmyrm]

This is actually precisely how package management works in Linux today... you release new versions, package maintainers package and release them, while ensuring they actually work. This is a solve problem, it's just that nobody writing JavaScript is old enough to realize it's an option.

[pjerem]

And that's why I said "apart for Linux". Where are the package maintainers on the OSes everyone uses ? (and don't think that's sarcasm, I'm writing this comment on my linux desktop).

[xrisk]

Homebrew and chocolatey?

[dingdingdang]

My exact thought as well, simply point the user to a well established and proper channel for auto updates and then the dev simply needs to upload/release to said repos when a new version is put out. As an aside: Chocolatey is currently the only (stable/solid) way to consistently keep things up to date on the Win platform in my book.

[itsthecourier]

I have clients who have been running for more than 10 years in old versions for diverse reasons. I design a layer of backward compatibility in our apis to keep updating optional. it works well