[mncharity]

Tweaking that list of capabilities yields integrated pervasive user observation, user interviewing, UX refinement discussions and prototyping and validation.

Friday AI report: A user was observed seeming to struggle a bit with X; we had a pain point discussion; they suggested some documentation and UI changes; they were confused, but further discussion turned up plausible improvements; we iterated on drafts and prototypes; I did an expanding alpha with interviews, and beta with sampled surveys, and integrated some feedback; evaluation was above threshold with no blockers; I've pushed the change to prod, and fed the nice users cookies.