[danw1979]

We are not talking about price sensitive customers though. Hashicorp shut out all customers who wanted a fixed price agreement with RUM.

[brudgers]

Fixed price customers can be good customers.

A good customer makes it easier to stay in business.

For fixed price customers that means paying a premium over time and materials.

If a customer pays more under time and materials pricing, they were not a good customer because they were making it harder to stay in business.