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by wiradikusuma
473 days ago
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The UI looks good! I can't seem to find the channels it supports. Email? X? Instagram (IG) comments? A support desk is all about channel integrations, for example: - replying IG comments from the app - replying Telegram chats from the app - replying support@myco.com from the app (SMTP & IMAP integration) - basic CRM so that we that the customer doing all 3 above are the same, so the agent has "context" - integration with external CRM I hope I'm not offending anyone, but if any integrations are supported, you should emphasize this. |
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