[firefoxd]

Kudos! We've encountered several customers that hated their help desk but couldn't move away. We've even considered building our own since we were in the business. But here comes the hard and most important part that Zendesk and the like do that makes all the difference: Integration.

You need support integration with all the popular tools people use their help desk with. Shopify, ebay, whatsapp, woocommerce and all the seemingly unrelated software people use to support their e-commerce business. That's where we gave up, but I hope you find a solution for it.