[d1sxeyes]

Looks great!

Mobile experience is not great but I think it’s sensible not to focus on that yet, the number of users doing customer support from a mobile phone is pretty small, even the big players in this space like ServiceNow etc have suboptimal mobile experiences.

Do you have any plans on how to monetise this or is this a labour of love?

[avr5500]

Mobile is not the focus, it can be done later as an app or something else. No plans to monetize; yes, it's a labor of love.

[d1sxeyes]

Lack of a monetisation strategy is a concern for folks who might worry that you end up running out of time/motivation to work on it, which might be a roadblock to wide adoption

That said, if you're only in it for the joy of creating something amazing, and don't really worry about whether you'll be able to keep maintaining it indefinitely, then keep it up!