[revicon]

Our company of >100 people is all remote and all our internal comms are through Slack.

The silence is deafening, surprisingly so, when Slack goes down like this. It happens so rarely (to the Slack team's credit), but when it does, it feels just like when the power unexpectedly goes out.

We totally forget how much we rely on it until it disappears.

[xp84]

I had to pull everyone I could into newly created Gchat "Spaces" (Did anyone else just discover that even existed? I didn't know about it) -- though it's hard to get the message out to go there when normally that's the kind of thing I'd tag @channel in #general.

And my other go-to communication method is grabbing people's phone numbers from their slack profile. D'oh!

[toomuchtodo]

Consider a Signal group or some sort of backup comms channel.

Edit: Email can have latency, which is why I did not recommend it.

[revicon]

Email is always there as a backup, but no one in the company uses it anymore, to the point where we have to remind people to check it incase an external vendor reaches out.

Slack has provided so much additional functionality that trying to cram day to day working back into email just doesn't work anymore.

[paulddraper]

Email